How would you describe the benefits of generative AI? Which particular metrics are you examining?
We collaborated with our clients throughout the beta phase of Session Insights to ensure that we comprehended the return on investment and commercial value.
Any business may now, in my opinion, use a language model and experience some “wow” factor. However, the commercial value must be stated explicitly.
It implies increased productivity for a customer using TeamViewer to provide help. Are you able to handle more tickets? By not writing a summary, how much time can you save?
It signifies time to resolution for the individual getting support: How much time does it take for the individual getting help to be happy?
You brought up GDPR. In what ways does TeamViewer protect privacy and security when generative AI is used in a product?
