Cailyn reminded herself, “They said, ‘We haven’t forgotten about you,'” even if she felt the opposite. The $9,000 charge and travel costs will be refunded by Norwegian once they get the documentation.
They blamed the “misstep by a local tour operator” for the mayhem. Not much consolation was offered in the form of a 20% discount on a future voyage.
Is a policy shift on the horizon for Norwegian Cruise Line? Which way the wind blows, that is the question.
At this time, the Gaults must continue to pick up the pieces of their broken fantasy vacation.
