Among the numerous companies embracing artificial intelligence is TeamViewer, a software development firm established in 2005.
With the advancement of its AI technology, customers can now remotely access, manage, monitor, and fix gadgets including computers, smartphones, tablets, and augmented reality headsets.
This is used by clients to fuel IT support in areas including industrial production processes, customer service, and specialist equipment inspections.
Last year, Mei Dent became the chief product and technology officer of TeamViewer. She was in charge of the launch of Session Insights.
The company’s first generative-AI product that summarizes remote support sessions using generative AI. The end of October marked the product’s introduction.
In order to deploy the technology across the organization, Dent told Business Insider that cooperation with internal teams was essential.