The latest examples of how we continue to invest in our stores and bring greater convenience to customers.”
Walmart has rapidly discovered, nevertheless, that consumers do not wish to deal with this perplexing technology.
These kiosks force customers to do everything themselves rather than enhancing the customer experience, and they frequently don’t move any faster than regular checkout lines.
According to Randy Parraz, a director of Making Change at Walmart (MCAW), “Walmart took nearly a year to realize what the rest of us already know.
You can’t persuade customers to perform the duties of a cashier just because you don’t want to pay for the work, especially when eliminating cashiers doesn’t result in more convenient shopping.”
Walmart is currently recruiting extra cashiers after realizing their error! Instead of focusing only on cost reduction.
They want to return to worrying about the customer experience. We are happy to see that Walmart has returned to its proper priorities!
