It is a group endeavor. AI is used in several areas according to their own requirements. The objectives of the development, sales, and marketing departments vary.
Although our data and legal teams provide broad principles, the adoption process isn’t hierarchical. TeamViewer has released its first generative AI-powered solution. Could you explain?
We introduced Session Insights, an extension for Tensor and TeamViewer Remote. It records and condenses support sessions into a text-based log using generative AI.
Usually, it takes a lot of time for support workers to manually record what happened during a TeamViewer session.
The procedure is automated using Session Insights, which produces thorough summaries that increase accuracy and save time.
Additionally, it offers analytics to pinpoint frequent support problems and aid in creating knowledge bases for later usage.
